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Dettol apologises after ad to clean up 'toxic men' backfires in China

BBC World · 2026-06-23

AI SUMMARY

• What happened: Dettol issued an apology for a controversial advertisement in China that aimed to address sexism but instead faced backlash for objectifying women and trivializing serious issues. • Why it matters: The incident highlights the challenges brands face when attempting to tackle social issues in advertising, particularly in culturally sensitive contexts, and has led to calls for a boycott of Dettol products. • What to watch next: Dettol's response to the backlash, including potential changes in their marketing strategies and content moderation processes, as well as ongoing discussions on social media regarding gender representation in advertising.

**Dettol Issues Apology Following Controversial Advert in China**

British hygiene brand Dettol has issued an apology after its recent advertisement in China sparked significant backlash. The five-minute micro-drama, intended to address issues of sexism, has been criticized for its portrayal of women and its messaging, leading to widespread outrage on Chinese social media platforms.

The advertisement begins with a male character searching for a partner who he deems "clean" and "not tainted by other men." As the narrative unfolds, the plot takes a turn when the man's new girlfriend confronts him about his misogynistic views, ultimately leading to their breakup. The ad concludes with a message positioning Dettol as a solution to "toxic men [who] are just like bacteria."

Despite its intention to critique gender stereotypes, the advertisement was met with immediate criticism. Many users on social media accused the ad of objectifying women and trivializing serious societal issues. Calls for a boycott of the brand quickly emerged, reflecting a strong negative reaction from the public.

In response to the uproar, Dettol issued a statement acknowledging the offense caused by the advertisement. The company expressed regret for any negligence in the creation and review process of the content. "We recognize that it has offended many people, especially women," the statement read. Dettol emphasized its commitment to protecting health and dignity, stating, "true protection also lies in safeguarding the dignity of every individual and their right to be treated equally."

The advertisement has since been removed, but discussions surrounding it continue to dominate conversations on Chinese social media. Users expressed their dismay, with one commenting, "What a trashy advertisement. It's left me speechless," while another declared, "I'm never using Dettol again. There are so many brands in the market after all."

Manya Koetse, who runs the Eye on Digital China newsletter, remarked on the situation, noting that the campaign was poorly executed despite its intended message. "Even if the intention was to portray the male character as being in the wrong, the message was conveyed so poorly that it backfired spectacularly," she stated.

This incident is not the first controversy for Dettol in China. The brand faced backlash last year for an advertisement that included a line suggesting a woman was "returned" before her wedding due to not being "clean." Such controversies have raised questions about the effectiveness of marketing strategies that attempt to address social issues while maintaining sensitivity to cultural norms.

As Dettol reviews its content moderation processes in light of this incident, the company faces the challenge of rebuilding trust with consumers who feel alienated by its messaging. The backlash serves as a reminder of the importance of thoughtful communication in advertising, particularly on sensitive topics such as gender equality and societal values.

Source: BBC World
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