World

Starbucks to close outlets across Korea for history lesson after 'Tank Day' ad fiasco

Euronews World · 2026-06-15

AI SUMMARY

• What happened: Starbucks Korea will close its stores for half a day to provide staff with a history lesson following backlash from a "Tank Day" promotion that coincided with the anniversary of the Gwangju uprising, which resulted in numerous civilian deaths. • Why it matters: The promotion sparked public outrage and protests, leading to a significant decline in sales and the firing of the company's Korea chief executive, highlighting the importance of cultural sensitivity in marketing strategies. • What to watch next: The effectiveness of the training sessions on historical awareness and social sensitivity, as well as any potential long-term impacts on Starbucks' reputation and sales in South Korea.

By Gavin Blackburn Published on 15/06/2026 - 10:41 GMT+2 Share Comments Add Euronews on Google Share Facebook Twitter Flipboard Send Reddit Linkedin Messenger Telegram VK Bluesky Threads Whatsapp The day of the reusable cup promotion coincided with the anniversary of the Gwangju uprising in which 165 civilians were killed, though many believe the real figure to be much higher. Starbucks stores across South Korea will shutter for half a day next week for staff to attend a history lesson following a disastrous promotional campaign that evoked a deadly 1980 crackdown, the coffee giant said Monday. ADVERTISEMENT ADVERTISEMENT The chairman of Shinsegae Group, which operates Starbucks under a licensing agreement, and other senior executives will sit for a similar lesson two days later. Starbucks Korea, with more than 2,000 stores nationwide, found itself embroiled in public uproar last month when it ran a "Tank Day" promotion evoking a deadly military crackdown on a 1980 pro-democracy uprising. The day of the reusable cup promotion, 18 May, coincided with the 46th anniversary of the Gwangju uprising in which 165 civilians were killed, according to the official toll, though many believe the real figure to be much higher. South Korea is the company's third largest market after the United States and China. Chung Yong-jin, chairman of Shinsegae Group, which owns a 67.5% stake in Starbucks Korea, speaks in Seoul, 26 May, 2026 AP Photo Shinsegae Group fired its Korea chief executive the very day news of the scandal broke, and apologised. On Monday, the company said its chairman Chung Yong-jin "is set to undergo training alongside the CEOs of each affiliate" on Wednesday next week. Two days earlier, all employees at Starbucks Korea stores will "receive education in historical awareness and social sensitivity through watching videos." Stores countrywide will shutter at 3:00 pm for three hours of training and will not reopen, the first such simultaneous closure since Starbucks opened in South Korea in 1999. The only exclusion will be for a handful of outlets at airports, a Shinsegae representative told the AFP news agency. The group said it had identified a series of negligent acts leading up to the promotion, including officials signing off without checking the design file. Families and relatives gather around the coffins of dead protesters at provincial headquarters in Gwangju, 23 May, 1980 AP Photo There had also been no legal review. Koo Jeong-woo, a professor at Sungkyunkwan University who will lead part of the training, told AFP he plans to explain the "meaning of social sensitivity" among other topics. The controversy, which sparked protests in Seoul and Gwangju, sparked a "sharp decline in sales" in the early days of the scandal, according to the operator. President Lee Jae Myung had expressed outrage "by this inhumane and disgraceful conduct" on X amid the backlash. Go to accessibility shortcuts Share Comments Add Euronews on Google Read more 'Partners and friends’: Trade and defence top of agenda at EU-South Korea summit Memory chip giants SK Hynix and Micron cross $1tn valuation amid AI mania Oil tanker arrives in South Korea after leaving the Strait of Hormuz education military junta Uprising Starbucks South Korea

Source: Euronews World
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