Business

WhatsApp to let people chat without swapping phone numbers

BBC Business · 2026-06-29

AI SUMMARY

• What happened: WhatsApp is introducing a new feature that allows users to chat without sharing their phone numbers by using unique usernames, which will be available globally in the coming months. • Why it matters: This move aims to enhance user privacy, responding to feedback for more secure communication options, especially in group chats, while still allowing users to block or report unwanted messages. • What to watch next: Users can begin reserving usernames starting Monday, and the platform will undergo leadership changes with Kunal Shah taking over as head of WhatsApp, amid upcoming social media regulations in the UK.

**WhatsApp Introduces Username Feature for Enhanced Privacy**

WhatsApp, the popular messaging platform owned by Meta, is set to roll out a new feature that allows users to communicate without sharing their phone numbers. Instead, users will be able to exchange unique usernames, a move aimed at enhancing privacy for its three billion global account holders. This feature is expected to be available in the coming months.

Starting Monday, users will have the opportunity to reserve a username through the app. While the use of usernames will not be mandatory, WhatsApp encourages users to take advantage of this new privacy feature. Users will have the flexibility to change or delete their usernames at any time, providing them with greater control over their identity on the platform.

Once the feature is fully implemented, users will be able to connect with others solely by sharing their usernames. WhatsApp has assured users that they will still retain the ability to block or report any unwanted messages, maintaining a level of security and control over their interactions.

The usernames will be limited to a maximum of 35 characters, and while there will be minimal restrictions, high-profile individuals, including certain celebrities and officials, will not have their names available for use. This measure is intended to prevent impersonation and maintain the integrity of the platform.

Alice Newton-Rex, WhatsApp's head of product, highlighted that this new feature was developed in response to user feedback indicating a desire for more privacy when connecting with others, especially in group chats. She expressed hope that this feature would empower users to decide how they wish to present themselves on the app.

The introduction of usernames aligns with a similar service launched by the secure messaging app Signal in 2024. However, experts caution that while the new feature may enhance privacy, WhatsApp's overall privacy practices remain a concern. Carisa Veliz, a professor at Oxford University and author of "Privacy is Power," noted that despite the new feature, WhatsApp continues to collect significant metadata for marketing purposes, raising questions about the platform's commitment to user privacy.

It's important to note that while WhatsApp employs end-to-end encryption to protect the content of private messages, it still gathers data regarding user interactions, such as message frequency and contact lists, for advertising purposes. The company has clarified that individual phone numbers will not be visible to other users once the username feature is fully activated.

Despite the introduction of this privacy feature, users will still need to provide a phone number to create a WhatsApp account. Additionally, there will be no public directory of usernames, ensuring that users' identities remain private unless they choose to share them.

As WhatsApp prepares to implement this feature, the platform is also undergoing leadership changes. Kunal Shah, the founder of an Indian fintech start-up, is set to take over as head of WhatsApp, succeeding Will Cathcart, who has held the position for seven years.

In light of the upcoming social media regulations in the UK, which will affect users under 16, WhatsApp's new feature may provide a more secure environment for younger users. The minimum age for using the platform remains at 13, and messaging apps will not be included in the UK’s social media ban for younger users, scheduled to take effect next year.

As WhatsApp continues to evolve, the introduction of usernames marks a significant step towards enhancing user privacy while maintaining the platform's core functionality. Users can look forward to a more secure messaging experience as the feature rolls out globally.

Source: BBC Business
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