Business

Zero hours crackdown could cost firms up to £2.9bn a year

BBC Business · 2026-08-13

AI SUMMARY

• What happened: The UK government proposed a crackdown on zero hours contracts, potentially costing businesses up to £2.9 billion annually, particularly affecting the hospitality and retail sectors. • Why it matters: The reforms aim to improve workers' rights by limiting the number of hours employees can work without guaranteed hours, but they may impose significant financial burdens on companies already facing economic challenges. • What to watch next: The government is consulting on the specific thresholds for guaranteed work hours, with feedback from various stakeholders expected to influence the final implementation of the reforms.

**Zero Hours Contract Crackdown Could Cost UK Firms Up to £2.9 Billion Annually**

The UK government’s proposed crackdown on zero hours contracts could impose significant financial burdens on businesses, with estimates suggesting costs could reach as high as £2.9 billion per year. This analysis, released by the government, highlights the potential impact of reforms aimed at improving workers' rights, particularly in sectors heavily reliant on flexible working arrangements.

The reforms, championed by Labour, are designed to limit the number of hours employees can work without being offered guaranteed hours. The official analysis indicates that the financial implications for employers could range from £350 million to £2.9 billion, depending on the specific thresholds set for the number of hours impacted by the policy.

Skills Minister Baroness Jacqui Smith emphasized that the reforms are intended to ensure fair pay for workers. "I don't think it's fair for somebody to be on a contract where they literally don't know whether or not they're going to be working at all, and yet they're bound by that contract," she stated in an interview with Sky News. The government is currently consulting on the appropriate number of hours that should trigger guaranteed work, with a preference for a threshold between eight and 20 hours per week.

The sectors most likely to be affected by these changes are hospitality and retail, which often depend on zero hours contracts to maintain workforce flexibility. The analysis suggests that at the higher end of the cost spectrum, approximately £1.2 billion could arise from businesses needing to compensate workers for last-minute shift cancellations. The central estimate for the overall cost of the policy is projected at £1.1 billion.

However, business groups have expressed concerns regarding the financial impact of these reforms. Kate Shoesmith, director of policy at the British Chambers of Commerce, described the potential costs as "a further hammer blow" to companies already struggling in a challenging economic environment. She cautioned that the timing of such reforms is particularly precarious, given the ongoing youth unemployment crisis.

Helen Dickinson, chief executive of the British Retail Consortium, echoed these sentiments, questioning whether the reforms would ultimately benefit workers given the substantial costs they impose on businesses. She noted that retailers might also incur "hundreds of millions of pounds" in expenses to update their payroll systems to comply with the new regulations.

The Trades Union Congress (TUC) noted that the majority of additional costs would stem from businesses canceling workers' shifts at the last minute. A spokesperson for the TUC asserted that the legislation's primary goal is to prevent this practice and provide variable hours workers with greater security and stability, suggesting that responsible employers should have little to fear from the changes.

As the government prepares to move forward with these reforms, the consultation process aims to gather feedback on the proposed thresholds and their implications for both workers and employers. The analysis released underscores the delicate balance between enhancing workers' rights and maintaining economic viability for businesses that rely on flexible working arrangements.

In summary, while the government’s initiative to reform zero hours contracts is framed as a step towards greater fairness for workers, the potential financial implications for businesses raise significant concerns. As stakeholders from various sectors weigh in, the ultimate outcome of these reforms remains to be seen, with the government promising to consider all perspectives as it develops its approach.

Source: BBC Business
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